The customer support is very good as well. They are always willing to assist in any way that they can. I am currently using NECTA for their temperature monitoring products. I have not encountered anything so far which has been problematic or difficult to work with. Their pricing structure is fair but also competitively priced when compared to others out there. We use it mainly because of how easy they make keeping track of product temperatures during production. It's really simple to set up and keep an eye on everything! There aren't many downsides at this point. As mentioned above though, the price may be a bit higher than some other competitors in terms of unit cost per piece. We do however feel like we're getting value for money given their superior customer service and capabilities. This system allows us to monitor all critical time/temperature points throughout our process and ensure accuracy without having to worry about.