The ability to have all our communications in one place! It makes it so much easier for everyone within my business as well as outside clients that I work with when contacting me via email or phone call. Nothing at this time but would love more integration options if needed such as being able to send emails from different devices like cell phones etc., also an option where you can just click "send" without having to open your mail client first (something we do currently). My office has been using coheres since they were acquired by CenturyLink last year which was great because their service had always worked flawlessly before then!