Cova is always helpful and has always been willing to help. I have never had to wait for a response or to get a call back. I had a problem with my POS system and I was not able to get anyone on the phone to help me. I emailed Cova and they responded in a timely manner. I was able to get the problem fixed and I am now able to use my POS. I have no complaints about Cova. I have a great relationship with Cova and I would recommend them to anyone in need of a POS system. I have been able to use my POS system for over a year now and I have had no issues. I am able to use my POS system to track and monitor my sales. I am able to send out emails and I am able to track my inventory. I am able to track my customers and I am able to track my sales.