I like that it is easy for my staff members who are not computer savvy at all, but they can still use this program very well. It has helped me keep track of everything with ease. Also, you do have access to customer info which helps when there's an emergency situation or if someone forgets something important! The only thing about parting pro i dislike would be how long its takes in order to load up some pages/pages take forever to open sometimes too!! There isn't much else because most people know what their doing so no issues here either. This system works great as far as keeping everyone organized and updated with information regarding orders etc.