Axis does so much more than simply extract text from an email or other document. It has built in intelligence that allows you to pull relevant information out of documents with ease (no need to rely on 3rd party tools). I have been using it almost daily since purchasing over a year ago now and have yet to see anything we dislike about their product/ service. Great tool if you're looking to automate your business processes through automation. Our customer satisfaction levels are at all time highs due to our ability to process large amounts of data quickly without human intervention. The best thing about this software is that it has an easy to use interface with great features. It also allows you to extract information from different types of files such as PDFs, Word Documents etc. There are no downsides at all! I have been using Axis AI since its initial launch in 2015. We were able to process large amount of text within short timeframes without any issues.