We have been able to automate our contacts via this software for over three years now and continue to see the value in the product. It has not been easy but we are always looking for ways to improve it and have continued to expand what is possible with the product. Nothing really - all in all very helpful and we've seen some great gains from being able to fully leverage Automation. We are now able to build campaigns much faster and more effectively than before this product was introduced, as well as being able to track results much better than previously.