I like how easy it was when we had any questions or problems regarding this product - they were right there at all times! When you have an issue that requires more than one contact from them (like needing someone else who knows about something), then sometimes getting help can take awhile!! If your looking into having some sorta "easy" way/website where people could register themselves so everything would be automatically entered as well etc., go ahead give exym ehr website lookie. It really does make things easier if used correctly but also makes life harder because now i'm dealing woth tons upon TONS OF PAPERWORK. !