I ordered this unit for my 2019 4Runner and was rigorously looking for CarPlay so I can say that and I don't use it for other functions. . When I ordered I messaged the seller and asked if they could expedite my shipping and they agreed and I received my device in about a week. I installed it at my local audio store as I'm not an expert on these things. Received the device and immediately noticed that the screen was very pixelated. I have informed the seller (I contacted Iris) about possible fixes as sometimes these HUs require a bit of troubleshooting. He ordered me to update it and I did it but still not solved my problem. I then informed Iris about the refund and he agreed but also offered to send me a replacement screen. I agreed and received the screen in about a week. I installed the audio store on the new screen and the pixelation was gone and now it looks amazing. In general, I am very satisfied with the device. It has its flaws here and there, but the stock Entune head unit is far from perfect either. Again, I only use CarPlay so I can't speak to the other features. There are also Xda developer support forums where there is a community of people willing to help you if you have any questions or problems. I first wrote about my screen being pixelated and they said it was probably the screen. Iris, who I believe deals with clients, was just wonderful and easy to work with and was beyond helpful and responsive when I wrote. Expect news per day due to the time difference if you are in USA. I would recommend the product and customer service based on my experience. Thanks Iris if you read this. (Also, I wasn't paid to review it. I wanted a CarPlay head unit that looked like it came from the factory, and that was it. I paid the full $750 for the unit.)
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