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766 Review
47 Karma

Review on Puzzel by Rafael Lewis

Revainrating 4 out of 5

Great Software For Call Center Management

Very easy for customers who are hard pressed with technology (like me)to navigate, without having too much knowledge about techy stuff like coding or other such things - hence I use this site quite often! There is nothing that really annoys when using it but maybe if you're in certain countries where data usage can be limited then there could potentially cause some concern? However they have made their service more affordable by allowing lower credit card limit as well so i think thats great news overall :) Have solved our problems related information retrieval/searching within business transactions which has been very helpful! Not sure how many times we've used them over last couple years though haha I like that it is easy for my team members who are not familiar with computer technology or IT systems, but do have great skills in their respective fields (e.g., Customer Service) can use this software without much difficulty! The system has been very helpful when attempting to organize our call center calls into categories so we know what types need attention first as well as how long certain tasks should take before moving onto other things within an account/call flow etc..

img 1 attached to Puzzel review by Rafael Lewis

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Pros
  • Easy access from anywhere at anytime via mobile browser; also available through desktop browsers..easy user interface allows quick navigation between different pages / screens making everything pretty simple once learned!! Also able easily find answers quickly &/or resolve issues efficiently during customer support sessions!!!
Cons
  • Nothing dislikeable thus far