I really love these sunglasses! Finally I found a style of sunglasses that does not hurt my head or my ears! Because of this,I bought three pairs on the last two years, all in different frame colors, and lens colors.I love that SunGait provides free replacement or refund for any reason. This is especially helpful because I’m rough on my sunglasses. My oldest pair has some very minor scratches on the lens from me putting them on top of my head and forgetting that they’re there, then bending over and having them hit the ground or rocky hiking trail. Most other sunglasses would have been ruined! The scratches are really only noticeable when I’m cleaning the lenses. I haven’t had to return any pairs yet, however. The sunglasses come wonderfully packed from the manufacturer. So, no need to worry about the possibility of a miss handled package damaging the item inside. They come with a nice bag to keep the sunglasses in, a cleaning cloth, and even a keychain tool to tighten the screws.I recently contacted customer service with a suggestion and they answered my email very quickly. Yuki from their customer service department was very helpful and I was made to feel valued as a customer. So, if I ever do have to return a pair, I am confident that the customer service will be just as wonderful. I offered the suggestion that it would be helpful if they added a screw or two to their package. The screw on one of the arms worked its way out. I wasn’t able to find a screw from another old pair of sunglasses that would work (I tried five different screws. (You know, from all those old sunglasses I have laying around that hurt my head. LOL) I got pretty frustrated, and was thinking I’d have to pick up an eyeglass repair kit that contained a screw that would fit. Last ditch effort, I checked my hoodie pouch pocket that my sunglasses were in and luckily, the screw fell out inside my hoodie pocket. I used my provided tool to reattach the arm and checked to see that all the other screws were tight on my other pairs.Do yourself a favor, and buy these sunglasses! I really can’t believe the quality for the price paid. These pretty much will be the only sunglasses I buy in the future. I’ll probably buy a few extra pairs to keep on standby just in case they’re discontinued!Thanks for reading, I was not paid or offered any goods for this review, I just really love these sunglasses!
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