The first batch I received was defective. The dispenser did not unlock, it just stuck. I tried to peek and use a chokehold with ABSOLUTE EXTREME POWER. but in vain. In my very sad state of knowing that all I had to do was put these towels I bought for it on the counter and wouldn't have them at home, I realized I could do something that I had never done before someone had done. I was able to contact the seller. To my delight, they responded and asked me what the problem was with my stuck device taking up space on my couch. dispenser. not me. Luckily they agreed it was unfortunate and immediately sent me a new one and told me I didn't need to send the first one back. The replacement came in about two days and it opened so easily. Like, very simple. No fight necessary. That works great. He holds my towels, which I pull out so well from underneath.
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