The design of the program, user-friendly interface and a perfect support team who responds immediately when there's an issue with my account or data. I like how flexible it can be as far as managing multiple locations goes because all sites in one screen means quicker response times during emergencies! Not much since this was more geared toward hotel/hostel use, but if you're looking specifically into commercial real estate RDP win could serve well enough for these purposes too. Nothing major; easy set up process & great customer service from their staff at VIVO INC (virtual office). We are able to access our accounts 24 hours per day via computer instead of having someone come out to check them every night which has helped us reduce costs while still being available whenever we need extra assistance regarding any issues. The ease of use, all information can be found in one place allowing me to track my tenants easily from start to finish! I have not had any problems so far with this program but if there are issues they will surely get fixed very quickly as it's such an easy product to use!! Overall great program, would highly recommend to anyone looking into renting or managing their own property. It works well and we don't need to go back and forth between different programs anymore.