I like that it is easy to upload screens when using their website, as well as providing information in text format about my screen/sampel (resolution etc.). There are some problems with speed of loading up - sometimes there can be large delays after clicking "upload". It would also help if they had an option where you could select which screenshots should show or not so this shows everything but takes ages! This helps me keep track over time of how many new issues we have across our entire software portfolio each week / day.