It's very easy for customers who are using it as well! The interface looks great & I also like that you can customize everything in terms or colors etc..
There isn't much about this program which i dislike but there really wasn’t anything either when first starting out so no complaints at least not yet!! This has been an amazing tool since day 1 because its helped us keep track what calls were being made/received throughout each shift while keeping records organized within minutes after making them (which makes life easier).