Header banner
Revain logoHome Page
Kevin Mills photo
Egypt, Cairo
1 Level
735 Review
77 Karma

Review on Aialun by Kevin Mills

Revainrating 3 out of 5

The Aialun Online Store: An Annoying Purchasing Process

Aialun's online shop did not meet my expectations when I recently attempted to buy some light fixtures from them. Finding a store that sold the things I required as a foreigner was exciting at first, but it soon became frustrating. The website's layout was clumsy, and the product descriptions were unclear, so I had a hard time locating the specific item I needed. The checkout procedure was also difficult, and I made several mistakes before successfully completing my purchase. The lack of responsiveness and ineffectiveness of customer service only made things worse. My inquiries about the status of my order were not answered for several days, and the answers I did receive were unhelpful and evasive. When the package eventually arrived, I discovered that the products were not what I had expected. The fittings were cumbersome to set up and of low quality overall. My entire time spent shopping at Aialun was a stressful and disappointing ordeal. I had hoped to be able to purchase freely and easily despite my status as a visitor from another country, but instead I had to deal with a number of frustrating obstacles and unhelpful staff members. Aialun is no longer on my buying list.

Pros
  • Website that is pleasant to users and simple to navigate
Cons
  • A difficult checkout procedure could cause shipping delays in some areas.