Like many people in the 1 star reviews, I had a similar problem. The right ear broke, the sound just stopped coming after 6 months of use. I checked on both wires (there are 2 of them in the kit), i. E. the reason is not in the wire. I took them to the store where I got them. They were replaced with new ones without any problems. I took them for a very low price (about 8k) + points. Take money back about 5 so changing to others is not an option for me. I did not lower my rating. the replacement process was simple. I hope Logitech figured out the cause of the broken right ear, and the new models will not break.
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