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Madagascar, Antananarivo
1 Level
683 Review
47 Karma

Review on Northdeer by Bill Sorenson

Revainrating 3 out of 5

Dissatisfied with Northdeer's Attempts to Provide Customer Service

When I was in the market for a new collection of weights, I had great hopes for the online store that Northdeer operates. My interactions with their customer support representatives were, unfortunately, less than satisfactory. When I contacted them with some inquiries regarding their weight plates, I received a reaction that was both sluggish and unhelpful. It seemed as though I was being provided standard answers that did not take into account any of my particular concerns. To make matters even worse, by the time I got around to placing my purchase, it had already been in transit for significantly longer than I had anticipated. Although the weights themselves were of a high quality, my experience with the retailer's subpar customer service left a sour flavor in my mouth. The entirety of my time spent with Northdeer was, on the whole, less than satisfying. It is difficult for me to recommend this online store because, despite the fact that the equipment in and of itself is of a satisfactory standard, they have poor customer service and delivery times.

Pros
  • Prompt service with minimal waste
Cons
  • may occasionally encounter shipping delays