Review on eam2go by Deron Altman
Great software, but the price is outrageous! You should expect a free trial if you buy it from their site, but once you sign up, they lock you in.
I've tried other similar products (like ServiceDesk Plus) and I would rather pay $50-$100/month instead of $1000+ per month. If you want something where all your data stays local on-premise, this isn't for you. They don't allow for offsite backup or even replication. That's a dealbreaker for me since my datacenter has no Internet access.. so everything must stay within the firewall. But otherwise, it's great stuff!
Pros
- You can use SQL server databases as input.
- Has a great REST API that can be integrated into existing applications.
Cons
- Only runs in Windows OS.
- $1,000 per seat + a $10,000 one time setup fee.
- All data stays in the cloud.
