
A month and a half of correspondence and support and 25 letters did not lead to anything. The manufacturer cannot diagnose using the application, explain any technical details (standard current consumption, heating mode, power adapter power rating). All consultations come down to a proposal to reset the mug to the factory settings, check the power contacts and plug it into the outlet. Tech support is completely helpless. In the event of a malfunction, the manufacturer is ready to take the mug for diagnostics and, if a defect is found, make a replacement, but the Ember warranty only works in the USA and Canada. Without an address there, it is impossible to diagnose and return.

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