This review has deducted stars because the product description was inaccurate. It says the hooks are included but in fact the carabiners are included and you have to order and pay for the hooks that go through the window sill. They were careless with their language and eventually insisted they were right and gave no clues. I think that's the problem with English as a second language. I don't think they were trying to rip me off but the point is I didn't get what I thought I paid for.
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