I like how easy it was to get up an running, not much training required at all! The customer support has been great as well!! Not anything really bad about this product its just what you would expect from any other web-based solution provider (which there are many!). Its definitely worth looking into if your interested in getting started with digital signatures for employee access control or security purposes. We use Visitor ID primarily because we have multiple locations throughout our organization so having one central place where employees can sign people makes things easier when they need help across different departments within our business.