The most useful thing is that it helps to find out what products have been used at which facility - this makes finding missing items easier (or more likely). It's not as user friendly or intuitive for non-technical users like myself who are just trying to figure things out! I've tried several times but could never get my own account set up so cannot use the system well yet. If you're tech savvy then using something else might be better in terms of ease of use/customization etc., otherwise keep looking around until someone can help with setup issues. Tracking all our inventory from multiple facilities across Canada has become much simpler since we started utilizing smarttrack. Infacorp was able to implement it within 2 weeks time allowing us access immediately to view everything online via their website.