Straight out of the box it did not work. The tire would rub against the frame so it could not be used. I had to send it in for repairs before we ever got to use it. They sent it back "repaired" but it still does not work. It can be rode for a couple minutes at a time at very low speeds. If you try to actually move around, the left side will just stop working and the battery will beep like its dead even after charging all day. I emailed them again to see if they can fix it and they never replied. I've used several hoverboards and never again will I use a swagtron. go with any other brand.
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