It is easy for new employees to get familiarized with the system as it has a very user friendly interface. This program not only provides excellent training material but also allows us access to live webinars from time to time which are helpful in keeping our workforce up-to date when needed. Not much I dislike about this product except perhaps there could be more options within each level so you can customize your classes even further like having multiple choices within one class. Our company uses Intertek Alchymist from day 1 and we have never had any issues or complaints. The benefits include great customer service and fast turn around times. We train approximately 100 people per month and they have been performing well thus far.