I love how simple to use it was, very easy! Once you set up an account for your business or organization, anyone can see all of your info right at the top. It doesn't have any filters so if there are multiple tenants in one address (like our apartment building), it will show every single request. Also, it only shows what has been paid - but not what hasn't yet be paid. Not much. Maybe more options would help? This program works well with my managers and they're able to easily get updates from us as we work through each request.