The program is user friendly and easy to learn how to use it for most jobs I need it for. It also has great tutorials that walk you through everything in detail. Sometimes when using the drag feature of this software certain areas will "go blank" and not allow me to move them around as intended. This happens sometimes but does go away after restarting my computer. Great program and would recomend it wholeheartedly! We are solving alot less problems now with key soft than we were before with other programs.