The ease at which I can customize my quotes is one thing i like about this product! It also makes it so easy when sending them out via email since you don't have all those extra steps involved if doing manually through excel etc.. Sometimes we get emails back from clients saying they didn’t receive their quotation but once again its pretty simple just check your spam folder sometimes these things happen because there are alot going over peoples mailboxes!! Make sure u go into settings make changes accordingly then send off using an autoresponder program such has outlook 365 ect.