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Finland, Helsinki
1 Level
712 Review
49 Karma

Review on SHW by Jose Perry

Revainrating 3 out of 5

SHW Online Store let me down: Subpar Quality and Few Options

I was eager to check out SHW's online shop for high-quality home and kitchen furniture as well as home office furniture like desks because I take pleasure in my home's decor. However, I was utterly let down by my encounter with their products. First off, there was a very small selection of furniture choices on their website. Though I had anticipated having a broad range of options, most of the items were either too similar or just not to my taste. It seemed like SHW missed the chance to serve a broader range of clients. The quality of the furniture I was given, however, was the greatest disappointment. The desk I bought was flimsy and unsteady, the legs swaying even as I tightened the fasteners. Considering the high price I paid for it, it was surprising to see that the wood also had obvious dings and scratches. My interactions with their customer service representatives to voice my complaints were met with a dismissive demeanor and unhelpful answers. They made it abundantly obvious that they were unwilling to accept responsibility for the product's subpar construction or usage, choosing instead to place the blame on me. Overall, I had a bad experience with SHW, and I wouldn't tell anyone else to shop at their website. I would advise looking elsewhere for your furniture requirements due to the constrained selection and low quality of the products.

Pros
  • Exquisite workmanship.
Cons
  • There isn't much room for personalization.