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Sierra Leone, Freetown
1 Level
734 Review
54 Karma

Review on WITUSE by Ickey Case

Revainrating 2 out of 5

An Unsatisfactory Shopping Experience at WITUSE's Online Store

I'm writing this review as a customer who recently made a purchase from the online store run by WITUSE, and I have to say that, all in all, my experience was one that left me feeling incredibly dissatisfied. Although there was a decent assortment of products for the patio, lawn, and garden, the quality of the items I received was below average, and the customer service left a lot to be desired. To begin, despite the fact that the planters and pots that I bought were marketed to me as being long-lasting and impervious to the elements, I found that they cracked after only a few short weeks of use. When I tried to get assistance from the customer support team, I was given responses that were not helpful, and I had to go through a lengthy process just to get a refund. In addition, the shipping procedure was significantly slower than I had anticipated, and it took more than a week for my items to arrive at their destination. Inadequate packaging meant that some of the items I ordered arrived broken and ruined, rendering them useless. Overall, my experience purchasing at WITUSE's online store was one that left me feeling a great deal of disappointment. Although their prices might be marginally lower than those of their competitors, the low quality of their products and the unsatisfactory level of customer service make it clear that purchasing from them is not worth the trouble. To satisfy their requirements for gardening and patio space, I would suggest that other customers seek elsewhere.

Pros
  • reasonable costs
Cons
  • Poor treatment to the customer(s)