I have had a Gaggia Synchrony Logic RS for about 4 years. I have always done the necessary care in the manual, but often used a cheaper descaler. Eventually my machine stopped making coffee. Everything else seemed to work. The coffee beans were grinding and you could hear the pump and hot water dispenser working, but no coffee. I contacted Whole Latte Love. They suggested I try to descale it before sending it in for repair. This time I used Gaggia's descaling solution. I have a working coffee maker again and great coffee/espresso. I will never use any other descaler again. Thanks to Whole Latte Love!
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