I really like that the program is very user-friendly, it has an easy to use interface and it's easy to set up. The only thing I do not like is that sometimes I have issues logging in or connecting to my Facebook account. Otherwise this software is great and allows me to manage all of my social media accounts from one place! This program makes managing my social media campaigns much easier. I am able to post content to all of my social media platforms at once. OptinCollect has been a great tool for us to build a relationship with our customers. They are very responsive to our inquiries and have a friendly and knowledgeable team. I have not seen any downsides to the product. My only suggestion would be to maybe have a better interface for the dashboard. We are able to get in contact with our customers in a timely manner and keep them informed of our product offerings. They have also been able to help us with our lead nurturing and tracking.