I like how easy it was for my patients/clients (and myself)to use this system! It's very user friendly with all of its functions being easily accessible from anywhere in our office or home computer via internet access!! The only thing i dislike about silk one ehr so far has been some glitches we have had when using certain programs such as scheduling appointments through their web site but they are working hard at fixing those problems now! If you're looking into an electronic medical record then look no further than silkone emr. They really do go above & beyond what most other companies offer regarding customer service which makes me feel comfortable recommending them. !