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729 Review
45 Karma

Review on Kazient Privacy Experts by Darius Newberry

Revainrating 4 out of 5

Great engagement during design phases

The team listens to our needs, is engaged in the process of designing the product, gives sound advice on how to implement it, gives guidance when we need it. No issues as such. Just keep doing what you are doing! There is nothing to dislike about the team. They are great at listening to our needs and constantly improving their service. We have a solution that enables us to track all customer interactions with our website and mobile apps. This helps us understand how our customers engage with us. We can also build custom dashboards to provide insights into KPIs.

Pros
  • Very responsive
  • Good knowledge base for support
  • Great people (the core engineering group)
  • Excellent backlog management system
Cons
  • Inability or reluctance by other groups within IT/Ops department
  • Lackadaisical attitude towards security