I purchased a suitcase from MAXTOP and was very unhappy with the results. The item I got was of low quality, as the seams began to unravel after only one use. I called customer support to ask for a refund, but was met with rude and unhelpful agents who flat-out refused to help me. The shipping schedule was also extremely poor. Even though I was told my order would come in two weeks, it ended up taking over a month to get here. Since I required the duffel for a trip I was planning, this was a major hassle. The website was challenging to use, and I had a hard time locating the item I was looking for. The prices were also significantly higher than those of competing online shops. In conclusion, MAXTOP provided me with an awful service, and I would never recommend them to anyone. Their goods are of poor quality, their service is inconsistent, and delivery times are unpredictable. I should have known better than to do business with them and now I never will again.