I like how it is very easy to create an encounter using this product. It's not too difficult for someone with no experience in creating encounters or scheduling appointments/follow ups etc. to use. The customer service has been great so far! We have been able to get our office set-up without having any issues at all and there hasn't really been anything we don't love about their products yet (knock on wood). Honestly I can think of nothing bad or disliking right now either from my own personal standpoint nor what others who have tried out the product say they feel. This would be fantastic if you need something quick and simple but also want your patients' information protected and kept safe during transition between providers. You don't lose much data when switching offices because everything gets automatically transferred over via an export file which makes transferring easier than before.