- Update - After my initial check, Jackery support contacted me for further action and upon hearing my general feedback they offered to send me an updated panel to replace my original 60w panel to provide. This is a testament to the company's commitment to customer satisfaction. I think it's great. +1 star for a great customer experience. Also a note on compatibility with other solar products; I researched Zamp further and found that they intentionally use non-standard reverse polarity connectors (plus is minus and minus is plus). It seems that solar companies are focusing on their own ecosystems, which I think is a negative factor for the consumer solar industry in general. I want suppliers to anticipate the consumer. As for Jackery, I am very grateful that they replaced my burnt panel and upgraded it. This shows that they are willing to "get it rightβ regardless of consumer expectations. β Original β I recently bought a SolarSage 60W and used it to charge smaller Jackery 240+ batteries. It worked flawlessly and showed an output power of up to 54 watts in winter. Until I hooked it up to my caravan's Zamp solar charging port (mounted on the side of the solar trailer). For some reason, plugging the Saga 60W into my trailer's solar port caused the batteries in the trailer to deliver too much power to the panels (as if they were a connected, power-hungry device), instantly frying the solar panel's components. Toast. Complete destruction in seconds. Black smoke, melted plastic and so on. The panels look like a godsend, but the chain link on the back is fried. I contacted Jackery support and they explained that the Saga 60W does not have flow control/overvoltage/or any circuit protection. It's "brainless" and doesn't have a built-in controller. So frying the panel was my fault. Jackery sent me a replacement; a previous gen 60w panel which they say is identical to the current gen panel except my purchased Saga had 60w USB ports while the replacement panel did not. That's great of them, but I think the lack of an onboard controller or other anti-flow device is a design flaw. Jackery's point was that panels should not have a controller; That's the receiver's job (that's why they have controllers in their batteries). Spring. Lesson learned. Jackery support has made it clear to me that I can only use this panel withJackery products. The replacement panel they sent looks identical to the original except for the USB connectors. It works great, and in winter, with clear skies in Southern California in the middle of the day, my Jackery 240 shows up to 55 watts of power draw from a 60 watt panel. That's a fantastic achievement. The only other criticism I have is that the material used to connect the 3 panels is soft which means it doesn't have a rigid structure so the outer 2 panels compared to the middle panel which supported by the stand, somehow sag. However, competing products have adjustable stands, allowing you to fine-tune the orientation of the panel in relation to the sun. It's not like this. It or not. I would recommend buying a next level hard case panel and using it exclusively with Jackery products. Just in case.
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