The ease of creating forms for customers that are able transfer information from one system into another was an immediate benefit when we began using it with our client base who were moving away form paper-based processes/forms management systems (MS Access).
It has allowed us great flexibility as well! I would like there be more templates available but this could just mean they need some work before release - nothing major here though if you know what your looking at then all should go smoothly :) We have been very happy so far working together via email & phone calls etc rather than physically meeting each other which can sometimes lead too misunderstandings /miscommunication between parties involved especially over time frames where deadlines loom large!!