It looked like it was well made, but in practice it literally failed. The collar fell apart at the loop that attaches the strap to the buckle. The first time I used it I went to get my dog repaired and the collar fell apart. It looks like hot glue was applied to the straps to hold them together until they were sewn together. This was not sewn. Using this in a location where there is danger to the dog or the handler does not have control of the leash can be disastrous. . My dog's neck measured exactly 19 inches. First I ordered a large one, but it seemed too big to me. I ordered a medium/large and found it too tight, but kept it anyway. me to find a better product. Bad customer service. I tried to contact the seller but he didn't set up voicemail. Someone has to complete a basic business seminar. If your customers can't reach you, they will go elsewhere.
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