I love how easy it is for my patients with limited computer skills or time constraints (even elderly) can still have online appointments! The software has been very helpful when trying new procedures/treatments due out patient needs are constantly increasing & we also use this tool at our office too so everyone benefits from using an electronic system like no other!! When you need support call customer service because their technical knowledge isn't always top notch but overall great product which helps all professionals be more efficient while improving quality outcomes.