The ease of use is great! You can do it all from your phone or computer if you have internet access which makes life easier for those who are not able (or willing)to drive out every time they need information about their roads/pavements etc!! Sometimes I find that when i am trying something new with my website there isn't much support available so this could be improved but overall its good enough at present - just keep going as things improve.
Roads in our area don;t get resurfaced very often meaning we tend only ever see them after heavy traffic has passed over already making maintenance difficult- sometimes even more than usual due weather issues too!