I've had these speakers for a few years and today they no longer work. They stand on my desk - they never get hit or dropped as the desk is built right into my wall. I don't even turn them off or on and rarely use the volume. I've used the headphone jack maybe 3 times since I bought it. Creative does not have an 1800 number to call. Your live chat seems to be permanently suspended. If you want to fill out a web form, they say they will contact you. crap product. Worst Producer. The last Creative product I will ever buy.
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