Item arrived with packaging intact, but it was missing several screws and needed repaired before it could be used as three jewelry pegs had been broken off. I contemplated returning it, but since the unsatisfactory issues were related to the product itself and not shipment/damage, I wasn't hopeful that the replacement item would be much better. With about 15 minutes of handiwork, the product was useable. It is not very sturdy, but is working for now.
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