When the wheel finally turned off, I registered on the logitech website and wrote to support. There, they first suggested blowing the mouse, checking it on another computer and making a hard reset (yes, the mouse has a key combination to reset the settings!). When I answered that nothing helps, they asked me to record a video showing the malfunction and the serial number. Ultimately, they decided to replace and sent a new mouse. Communication with support took a week, because. I did not immediately respond, and the same amount of delivery of a new mouse.