I have been using this software since it was first introduced to my office, several years ago! The ability of users from different locations within our organization can view lab values simultaneously with no problems at all!! This has allowed me as an administrator to see exactly where we are lacking resources or personnel during busy periods when access may be limited by location or time constraints.I am not sure what else there would possibly need improvement about but nothing comes immediately mind right now either. It's very easy to use once you get used too! We do most everything through excel which makes entering data into multiple computer systems easier than having two people enter each value twice (once manually & then again via visulab).