I bought two sets of 10x10 frames, four in total. The top of the natural wood frames are finished in a smooth opaque white and each frame comes with a white photo mat. My boxes were delivered on different days in a row. On the first day I opened the box and found two excellent frames, the mounts were also in good condition. I was pleasantly surprised and started planning the layout of the walls. I knew that I would soon have two more frames and my project would be complete and hung to decorate my wall. But on the second day I opened the box and found one of the two frames in good condition. One of the frames was not properly painted. Several lines of wood structure are visible. Another coat of paint was obviously needed, which detracted from the overall look of the set. Then the second frame was in good condition, but the mat was damaged. There were four round gray indentations on each side of the carpet. It's like someone putting a heavy object on a mat and leaving it there for a long time. In order to have at least three good pairs, I replaced the faulty frame with an imperfect mount. What should I do if I need four good frames and mounts? I can't go out to give things back because the pandemic is spreading like wildfire. This is the reason why I received the goods in the first place. If it weren't for COVID-19, I would go to Joann Fabrics to purchase similar items (10 x 10 Jillibean Soup Natural Wood Frames) at a lower price. In addition, Joanne accepts vouchers for a 60% discount. I am very disappointed. The experience and merchandise gets two stars out of five because half the merchandise from a box was good and the other half couldn't be used. Also, they took off an extra star because of my disappointment with a broken frame and photomat.
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