I like how easy it was with this program so far! It's very user friendly (even though there are some things they could improve). The customer service has been great as well!! They have helped me get set up quickly after my first day of work here at home in April 2018 & i haven't had any issues since then. There isn’t anything bad about professional petsitting services other than maybe their pricing but everything else seems fine - no complaints from what we've seen thusfar! We love having our dogs taken care off us while working out or running errands around town-we can keep them safe during those times when we're not able too do all these activities ourselves because if something happens where one dog gets hurt/ill etc., its much easier knowing someone will be looking over him / her instead of just leaving alone until help arrives which would take time especially considering he needs.