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Panama, Panama City
1 Level
737 Review
62 Karma

Review on QNAP TVS 472XT PT 4G US Thunderbolt 10GbE Slots by Harry Tulsa

Revainrating 1 out of 5

Technical support will lose a lot if your time doesn't solve anything

It's fantastic when not falling. I bought this to host a Plex media server. It crashes randomly and when it comes back it wants to do a filesystem check. The Plex service has to be disabled first, and sometimes this NAS just won't let me stay logged in long enough before it spontaneously restarts. Very, very annoying, especially considering the high price of it. Another issue I encountered shortly after purchase was that I wanted to install a QNAP-approved graphics card to handle hardware streaming media encoding. I paid $250 for a low profile GTX1080 GPU, installed it, and then this NAS didn't use it at all. No application can use the GPU. Tech support tried for 2 weeks and didn't solve anything. The same GPU worked fine on a Win10 PC. Money wasted on a GPU that I had to sell at a loss. Pros: - Small size - Doesn't slow down when running - Efficiently updates itself Cons: - Random crashes and partial reboots when the system decides it's time to check the filesystem. - QNAP approved GPU only consumed power and did no hardware encoding for streaming media. The same GPU worked fine on Win10 PCs - tech support is not in the US, responds slowly, you need to enable remote login for developers and engineers. who will never remotely do anything. Be very careful when you buy this. UPDATE September 19, 2021: Downgraded from 2 to 1 star. Avoid all TVS-x72XT as they ALL have a common problem where the NAS just won't boot and a red LED light can be seen on the bottom of the motherboard. This indicates a dead motherboard. this is what happened to my last night. The warranty expired 3 months ago, so it became much more expensive if I decide to send it to QNAP. which I definitely won't do. The QNAP forums are littered with posts from duped techies who paid well for a system they wanted to believe was for them, but ultimately failed. QNAP DOES NOT have a large inventory of spare parts for systems. That's why they always ask you to send the entire device back and they only replace it under warranty. QNAP also offers to send you an advance replacement for your failed NAS for a small fortune. They will sell you a second NAS under the pretense that they provide the ability to keep your data available. You can't get QNAP parts yourself unless you can find them on eBay. Where a lot of parts of me will probably go (except the MB of course). Luckily I have a full backup of my data on two 12TB drives. Now I need to create another Raid 5 or 6 solution to host my media and I guarantee it will NOT be QNAP.

Pros
  • 5 USB ports (1 x USB 3 0 2 x USB Type-C 3 1 Gen 2 2 x USB Type-A 3 1 Gen 2)
Cons
  • For a long time