I ordered 3 of these mugs hoping I was just unlucky. Each time they are delivered in bubble wrap which I believe is thrown around the truck prior to delivery. They are not nicely packaged in any shape or form. One had a crack in the lid and the last two were badly scratched. I expect a $35 coffee mug to be much more durable. I am very disappointed and am returning this item forever. It's really cute, but there's no point in keeping a mug at this price point that cracks and scratches. I didn't have the problems with a leaking lid that others do, but I did notice that the coffee really didn't come out easily. All in all more cute than functional. Not worth the money in my opinion.
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