I like how they do everything for you as far being easy to use & understand all functions/ features are easily seen so there is no confusion or problems understanding what needs done next! No complaints about anything specific just trying something new (if it works great!) Sometimes can be slow at times but not really too bad though once figured out we were able solve our problem quickly enough if needed then this isn't an issue anymore :) We have been using them since beginning when my youngest was 2 years old now he's 7yrs 4mos doing daycare through their program which allows us more time together while working outside home during work hours - very helpful!! They provide excellent customer service from start-of process thru end result helping resolve your concerns even going beyond those needing help resolving issues sometimes providing suggestions other providers may want added etc.. The system is easy to use for any level coder or not so sure what they need help doing! It can be very time consuming if you do it wrong but I have had no issues this far (3 months). This software really makes paperwork easier than paper files!! We are trying multiple things at once like online scheduling/payments etc..This allows us all input info into one spot which cuts down our manual entry times by hours each week.