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Review on What The Shop by Pete Hahn

Revainrating 4 out of 5

Great tool and easy implementation: What The Shop

I like that it allows me to see what customers are saying about my business in real time, as well as their location via GPS if they're using an app or website (also helps with social media). Sometimes people don't realize you can go back into your account later! Also sometimes there is no information available for certain stores even though other locations have been geotagged. However this has only happened maybe once every few months so far - but we've had some issues where the data doesn't appear at all when requested by our Google Analytics team. If you need customer feedback without having anyone come into store then use WTS; otherwise just stick to traditional surveys/questionnaires. We were able to get more accurate results from our research than ever before because of how detailed the info was provided through WTS. In addition, since collecting these insights online means.

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Pros
  • Also the ability to easily see customer feedback in real time is great
Cons
  • I also dislike that there are a lot of steps required